Privacy Policy
Last updated: October 2025
At Lowcountry Scoops (“we,” “our,” or “us”), your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, request a quote, or use our pet waste cleanup services.
By using our website or services, you agree to the practices described in this policy.
1. Information We Collect
We collect information that helps us provide and improve our services. This may include:
a. Information You Provide Directly
When you contact us or schedule service, you may provide:
- Name
- Address or service location
- Email address
- Phone number
- Payment details (processed securely via our payment partners)
- Any notes or instructions you include for your yard or pets
b. Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser type
- Pages viewed and time spent on the site
- Device information (such as mobile or desktop)
- Cookies or similar tracking data (see Section 6)
2. How We Use Your Information
We use the information we collect to:
- Schedule and provide pet waste removal services
- Communicate with you about appointments, billing, and updates
- Respond to inquiries and provide customer support
- Send service reminders, promotions, or updates (you can opt out anytime)
- Improve our website and customer experience
- Comply with legal obligations
We do not sell or rent your personal information to anyone.
3. How We Share Your Information
We only share your information when necessary, including:
- Service Providers: Trusted vendors who help us run our business (e.g., payment processors, scheduling tools, or email systems).
- Legal Requirements: If required by law or to protect our rights and property.
All third parties are required to keep your information secure and use it only for the agreed purpose.
4. Data Security
We take your privacy seriously.
Your personal data is stored on secure systems, and payment information is handled through encrypted, PCI-compliant platforms. While no online system is 100% foolproof, we take all reasonable measures to protect your data from loss, misuse, or unauthorized access.
5. Data Retention
We retain your information only as long as needed to:
- Provide our services, and
- Comply with accounting or legal obligations.
You may request that we delete your personal information at any time (see Section 8).
6. Cookies & Tracking Technologies
Our website may use cookies to:
- Improve functionality
- Remember preferences
- Track website traffic and performance
You can disable cookies in your browser settings if you prefer, though some site features may not function properly.
7. Links to Other Websites
Our website may include links to other websites or social media pages. We are not responsible for the privacy practices of those third-party sites. We encourage you to review their privacy policies before providing any information.
8. Your Privacy Rights
You have the right to:
- Access, correct, or delete your personal data
- Opt out of marketing emails
- Request a copy of the information we hold about you
To make a request, contact us at: lowcountryscoops@gmail.com
9. Children’s Privacy
Our services are intended for adults (18+) and pet owners. We do not knowingly collect personal information from children under 13.
10. Updates to This Policy
We may update this Privacy Policy from time to time. The updated version will always be posted on this page with the revised “Last updated” date.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Lowcountry Scoops
843-927-2244
